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1) Is membership required to shop?
Membership is required to shop on this website. After registration, you can easily store your personal information, access your orders, and view your order history.
2) Is my personal information secure?
All information you provide is strictly confidential. We will only use your personal information for order fulfillment or customer service.
Your credit card information is protected by SSL encryption and will never be stored or accessed online without your consent.
3) How do I update my profile?
You can modify or update your password and recipient information in your "Personal Profile".
4) What if I forget my password?
You can click "Forgot Password?" in the "Login" section of the website, enter your email address and confirm. You will receive a new password via email.
5) How can I pay for my order?
We accept PayPal (Visa / MasterCard).
6) Why do I need to provide a phone number?
Most courier companies require a phone number. We may use this number to contact you regarding your order or answer your questions if needed.
7) How do I change my delivery address?
You can contact us to change your address after submitting your order, but this is only possible before shipment. Any costs incurred due to address changes after shipment will be borne by the customer.
8) How will I know if you have received my order?
We will send a confirmation email after successful payment confirmation.
9) How do I check my order status?
You can log in and check your order status under "My Account" > "Orders". You will also receive another email after your order is shipped.
This email will include detailed information and the order tracking number. You can track your package through SF Express.
10) Where can I find my order number?
You will receive a confirmation email with your order number after you submit your order.
You can also find your order information in "Orders". Click "Details" to view the order details.
10) How to change or cancel an order?
We reserve the right to refuse returns or exchanges for any reason. Please see our "Returns or Exchanges" section for details.
11) Can I return or exchange items purchased online at our physical store?
No, you cannot return or exchange any items purchased online at our physical store. Please see our "Returns or Exchanges" section for details.
12) Why is the product packaging different from the Hong Kong version?
Because the products are shipped directly to Hong Kong from multiple countries around the world, the product packaging and labels may differ slightly from the Hong Kong version.
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